MBNQA Assignment Example | Topics and Well Written Essays - 250 words

MBNQA - Assignment Example This is by carrying out focus groups, gathering data from web users and analyzing trends of the call center. The Access Center established by AtlantiCare in 2006 is a good example of the benefits used in overcoming the challenges. The Center was established after a research conducted by a focus group stated that customers were frustrated when navigating and using the health care system (Duarte, Goodson & Dougherty, 2014, pg. 27). This effective approach resulted in AtlantiCare increasing its revenues, getting a high market share and increased satisfaction from their customers. Other organizations can learn that providing quality and constant improvement in the health care field is vital. These organizations need to make sure that their customers are well satisfied and served according to the needs they have. Moreover, offering effective healthcare is necessary. These organizations should realize that they need to improve community wellness and health by offering better services. Additionally, by training and recruiting well and qualified staff will enhance performance in these organizations as seen in AtlantiCare. Duarte, N. T., Goodson, J. R., & Dougherty, T. M. P. (2014). Managing innovation in hospitals and health systems: Lessons from the Malcolm Baldrige National Quality Award Winners. International Journal of Healthcare Management, 7(1),